Ever get calls about a computer acting up and everyone swears nothing has changed? Yeah, me too. Problems like this make me love the reliability monitor tool because I no longer have to trust the user (hint – they lie). When I am troubleshooting a computer and want a quick history of the machine, I launch the View reliability history tool from the start menu or run perfmon /rel .
At a glance, I can now see items like:
- application or OS crashes
- recently installed drivers or applications
- software updates
- unsuccessful installs/uninstalls
- reported problems (and uninstalled solutions)
The default view is a linear chart by day but you can also sort the monitor by weeks. The next time you get a call about a slow machine or a broken application, launch the reliability monitor to get a bird’s-eye view. And if you have a favorite troubleshooting tool, let me know what it is in the comments below.
Take a look at this for viewing info on remote computers.
Very cool! Thanks for sharing this!
Thanks for sharing.
Do you know, if it is possible, to activate SCCM (>= 2012) to collect these informations (Reliability Monitor) and stock in the SCCM’s database?
I don’t – if you find out how to do this, let me know! That would be a really cool piece of data.
This is great! Thanks for sharing!
Not a problem Jonathan!
Can I get these information from other computer in my domain, using some remote command?
In a support situation, is would be helpfull to get a realtime picture of the computer on which I’m doing a support task.
If not, what Tool could I then use?
Oddly, Microsoft removed the ability to use performance monitor (which includes reliability monitor) remotely. You can use PowerShell to query the reliability monitor records though: https://www.myotherpcisacloud.com/post/Using-Powershell-to-Monitor-Windows-Reliability-Data
You can also use CRDP to remote into the computer while an active user is logged in: https://deployhappiness.com/concurrent-remote-desktop-crdp-for-windows-10/
Why did I not know about this? Now when we hear an “It’s always crashing” comment, it can be countered with “It’s crashed twice in the last 6 weeks”, with issue priority adjusted accordingly.
Thanks for the useful tip!
Not a problem at all! That is a perfect use of this tool!