Over the weekend, I set a personal goal to upgrade all of my personal machines to Windows 8.1. Two installs went perfect! One went very very bad. As in “sad face blue screen of death” kind of bad…
After doing a clean install, I was left with quite a few unknown and uninstalled devices. Taking a few pages for our automated hardware installation setup, I began reinstalling the hardware. Here is the quickest and cleanest way that I’ve found to install unknown devices on Windows 8 (and 8.1) machines.
Start in Device Manager
As we begin our driver installation journey, we need to find out some more information about the unknown device. In Windows 8, you can jump straight to device manager by pressing Windows Key + X and then M. Unknown and uninstalled devices will be listed under Other. The device will have a yellow alert symbol on it. The properties for the device will show that no driver was found.
Under the Device Properties, select the Details tab and scroll down to Hardware IDs. You might notice a few random looking strings here. If you only have one string, don’t worry – that is also normal. Each Hardware ID is comprised of some very useful information. The VID value provides the vendor ID and the PID value provides the Product ID of the device. Make a note of the PID value. In the picture below, I would copy down PID_2E51
End with the Update Catalog
If you have ever injected updates into your image, you have probably used the Microsoft Update Catalog. With your PID in hand, fire up Internet Explorer and head on over to the Update Catalog. In the top right, enter your PID value in the search box. In cases where you have multiple device types listed, narrow down your search by also adding in the VID value (or other values in the Hardware ID).
As you can see in the picture above, my unknown device is a Marvell Wireless adapter. I will grab the top driver as it is the most the recent. Once downloaded and extracted, I can point Device Manager to this driver to install my hardware! As a cool bonus, most of these drivers also lack that bloat-ware found in other packages.
If you installing unknown devices in a managed environment, be sure to copy the installed driver from C:\Windows\System32\DriverStore\FileRepository to your network driver share. If you redirect the DevicePath registry key to this share, you won’t ever need to install this hardware again!
This is how I quickly install unknown devices in on my machines. How do you currently do it?
Thanks Joseph. Very helpful information!
Glad it helped you!
Hi Joseph,
I have Microsoft wireless mouse and trans-receiver. First, I was trying to insert in one usb port it doesn’t detected automatically. Later, (first) I was trying with update driver online and secondly, let me pick option in that it was showing some Microsoft wireless like that & clicked next, very long time showing installing driver software. so I closed it by end task. Now it showing unknown device, even with the msg “windows found a correct driver but encountered a problem”. In the same port it detects other devices and working fine. Next I connected the Microsoft wireless mouse and trans-receiver in other usb port Microsoft it was working perfect. But in the first usb port still it is showing unknown device. Have any solution to fix this issue. Because i want to use this usb port for my wireless mouse. Kindly, expecting solution from you, I wish to have my laptop without any issues. Kindly help me Joseph. Thanks in advance
Try this – insert the receiver into the first port. Open device manager and right click on the receiver. Select uninstall and remove driver. Reboot your machine and re-insert the receiver.
Thanks for your reply. I’ll try according ..
NICE work !
both files worked for my laptop at work.
NFC files and a wireless button driver installed solved the probs
That is great! I am glad this helped you.
Hi Joseph.
Your method in some cases is working. If not, head over to http://www.pcidatabase.com/ and do some search on Vendor and Device, then move forward to the vendor homepage.
And congrats for the three letters that are now accompanying your Technet posts :-)))
regards, Martin
Great link Martin! I will add that one to my list of tools.
And thank you! 🙂
i have downloaded all the unknowns except one but at the moment leave that … i dont know what to do with the downloaded ones they are not installing even i have tried the update the driver in devie manager … please help im extremly frustrated :/
Hi Tam – now that you have the downloaded cab files, open them and extract them to a folder. Let me know if device manager can then see those drivers.