I love customizing the help button in apps to point to our helpdesk. Of course, I was excited to see that SCCM’s Software Center includes a new way to add external resources to it. Customizing this can let your staff access items, like your helpdesk, through a single click.
At the bottom of the picture below, you can see a custom link that is named Technology Helpdesk. When a user clicks on this link, the custom URL is loaded within the Software Center window. Because it points to a helpdesk, users can quickly submit a trouble ticket. This is useful if a user initiated install fails to complete as they can submit a ticket within that same window.
To add a custom tab to Software Center, make sure that your SCCM environment is on 1806 or greater. Next, edit your Client Settings – select Software Center – select Customize.
In the Customize window that pops up, select the Tabs tab.1 Specify your tab name and the URL that should be loaded.
Run a Machine Policy Retrieval on a client and re-launch Software Center if it was open. Just like that, you made it a bit easier for everyone to submit a helpdesk request!